Refund Policy
Last updated: July 2026
CertExpress sells two digital services: retrieval and instant delivery of publicly available FMCSA documents, and preparation and submission of BOC-3 process agent filings. Because the two are delivered differently, each has its own refund rules below. The principle behind both is the same — if we did not deliver what you paid for, you do not pay.
Document Retrieval Orders
You are eligible for a full refund when:
- The PDF file is corrupt or unreadable
- The document delivered belongs to a different company
- The download link never worked and we were unable to resend it
- You were charged more than once for the same document
When the sale becomes final: once the document has been accessed, downloaded, or delivered to your email, the service has been performed and no refund can be issued. Not liking the contents of an accurate public record is not grounds for a refund.
BOC-3 Filing Orders
BOC-3 process agent filings are performed on your behalf through a licensed partner. You are eligible for a full refund when:
- You cancel before we forward your order to our filing partner
- We are unable to complete your filing for any reason
- You were charged more than once for the same filing
When the sale becomes final: once your order has been forwarded to our filing partner, the work has been performed and the sale is final. You can see exactly when this happened on your order status page.
If a filing is rejected because of information you supplied incorrectly, we will correct and re-submit it at no additional charge — that is a correction, not a refund. We cannot refund an order because the FMCSA denied, suspended, or revoked your operating authority; that decision is outside our control and is not part of what you purchased.
Digital Service Waiver
By completing a purchase on CertExpress, you expressly agree that the digital service begins immediately upon payment confirmation. You acknowledge and waive your right of withdrawal or cancellation once the document has been delivered or accessed, or once a BOC-3 order has been forwarded for filing. This waiver is confirmed by the consent checkbox displayed before payment.
How to Request a Refund
To request a refund, email us at:
orders@certexpresss.comPlease include your order email address, your USDOT number, and a brief description of the issue. We respond within 1–2 business days.
Processing Time
Approved refunds are returned to the original payment method. Stripe and PayPal typically take 5–10 business days to post the credit to your account; we have no control over that timing once the refund is issued on our side.
Chargebacks
If something has gone wrong with your order, please contact us first — we can almost always resolve it faster than a bank dispute. Opening a chargeback without contacting us may result in your access to the service being suspended while the dispute is investigated.
For full terms of service, see our Terms of Service.
About CertExpress
CertExpress is a private service that delivers FMCSA Certificates of Authority, operating permits, and motor carrier licenses as instant PDF downloads, and files BOC-3 process agent designations on behalf of carriers, brokers, and freight forwarders. We are not affiliated with the FMCSA or any government agency.